Shelter Manager Position

Animal Welfare Friends – Monticello, IA

The ideal candidate will have excellent management and supervisory skills and the ability to develop a cohesive and positive team, which will be customer-service and animal oriented. She or he will have exceptional interpersonal skills that can build bridges with the community and must be an effective communicator with the ability to speak to a variety of audiences.

Any candidate must be able to work with and around animals, including diseased, injured and/or temperamental animals. Work conditions may include loud noises, chemicals, inclement weather, and evening and weekend hours. Allergic conditions which would be aggravated when handling or working with animals may be a disqualification. Candidates must have, or be able to obtain, a valid Iowa Driver’s License and have a satisfactory driving record.

Above all, candidate must have affection for animals, concern for their welfare and a willingness to accommodate animals in the workplace.

Compensation commensurate with management and animal experience.

Essential Duties and Responsibilities:

  • Maintains animal flow through the shelter
  • Ensures that animals are properly accounted for and entered into software and on websites
  • Monitors animal intakes and disposition
  • Arranges and documents transfers
  • Identifies sick and/or injured animals and takes appropriate action
  • Move animals within the shelter as needed
  • Ensure that animal outcomes are properly documented to ensure accurate statistics and records are maintained for state inspections
  • Ability to administer and document medications and vaccinations when needed
  • Ensures that phone calls and emails are addressed
  • Hires, trains, supervises and disciplines shelter personnel
  • Provides supervision and direction to volunteers
  • Completes performance evaluations on employees as required
  • Oversees the operations of the shelter, including ensuring the care and well-being of the animals, volunteers, and ensures that the shelter is compliant with Chapters 67 and 162 of the Iowa Code
  • Maintain semi-annual foster paperwork for foster homes
  • Prepares reports as required
  • Attends and actively participates in shelter meetings
  • Interacts with patrons and ensures that proper customer service is provided
  • Develop and administer emergency, safety, and other training as necessary to comply with workers compensation and insurance requirements
  • Monitor and order intake supplies, vaccinations, cleaning supplies, and related items
  • Communicates with representatives of city/county contract agencies regarding animal and intake issues and helps to ensure that the appropriate paperwork is completed for the Animal Control Officers
  • Cultivate effective relationships with community and business leaders, donors, potential donors, volunteers, local veterinary providers, public officials, other animal-welfare organizations and media; serve as the spokesperson for the organization
  • Ensures that the shelter is OSHA compliant
  • Responds as necessary to complaints
  • Performs other duties as necessary
  • Reports directly to the President of Animal Welfare Friends

Supervisory Responsibilities:

  • Supervises personnel and volunteers and is responsible for the overall operation of the shelter
  • Ensures there is adequate staffing with personnel and volunteers to provide appropriate care of the animals


  • A combination of education and/or animal welfare experience
  • Effective interpersonal and written communication skills
  • Successful applicant should be team-oriented and have excellent organizational and planning skills
  • Basic bookkeeping skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential tasks.

While performing the duties of this job, the employee is required to stand, walk sit, use hands, reach with hands and arms, talk/hear, and demonstrate and practice safe animal handling skills.

The employee must occasionally lift and/or move up to 50 pounds and be able to handle extra large dogs with little or no leash training.

These physical demands and skills are not all inclusive.

Apply for this Position